Our members have high expectations for us. In turn, we have high expectations for our employees and are committed to recognizing and rewarding the hard work that they do. We offer competitive pay, extensive benefit options, and top-notch retirement packages while supporting professional development, community involvement, and a strong culture of safety and wellness.

Co-op Careers

Member Service Specialist

Position Location: 

Fargo

Position Description:

The Member Service Specialist is a vital member of the Member Services team and the first point of contact for our members. The applicant must be a team player with excellent communication and multi-tasking skills.

Job Duties Include:

      • Receives and prepares service orders, service transfers, meter changes, connects, and disconnects.

      • Receives and answers member inquiries and concerns relating to billing and off-peak programs.

      • Processes service applications, billing, and collection of deposits. 

      • Sets up and reviews reports related to metered services for billing purposes.

Qualifications:

An associate's degree in Business Administration or a related major is required. Closely related and progressive job experience may substitute for a portion of the educational requirements. One to two years of customer service experience is required.

If you are interested in applying for this position, please submit a letter of interest and resume to Jessica Mack, manager of human resources, by 4:00 pm on Friday, June 10, 2022. If you have any questions or requests for additional information, don't hesitate to contact Jessica at 701-356-4400 or jmack@kwh.com.