Skip to main content
View & Pay Bill
Contact Us
Outage Viewer
Home

Online Bill Pay

Loading...

'Loading NISC SmartHub log in. Please wait...'
Menu

Latest

  • Bill structure changes coming to April electric bills. Click here to learn more.
  • Lignite Energy Teachers Seminar: June 14-17, 2021
  • Click here to view the updated Contractor Guide and Aid to Construction!
1 of 3 
  • Annual Meeting 2021
  • My Account
    • Paperless
    • Prepay
    • Autopay
    • Cass County Electric Mobile App
    • Understanding Your Bill
    • View & Pay Bill
  • Request Service
  • Programs & Services
    • Business Accounts
    • Contractor Information
    • Donations
    • Electric Vehicles
    • Energy Management Services
    • Heating Assistance
    • Interconnection of Generation Systems
    • Prairie Sun Community Solar
    • Operation Round Up
    • Scholarships
    • Youth Tour
  • Member Info
    • New member information
    • Holiday Lighting Contest
    • Outage Information
    • Capital Credits
    • Co-op Connections
    • Highline Notes & North Dakota Living
    • Grant - Rural Development Finance Corporation
    • Safety Blog
    • Call Before You Dig
    • Conservation
    • Home Energy Adventure
  • About Us
    • Careers
    • Contact Us
    • Board of Directors
    • Energy Sources & Environment
    • Governance & Document Center
    • Rates
  • COVID-19
    • COVID-19 Business Resources

Reporting an Outage

2021-Outage-info-Phil-H.png

 

Report outages: 701-356-4400

Don’t be concerned if we are unable to answer your call - our Interactive Voice Response (IVR) system uses the phone number you are calling from to log the outage. You can also submit the outage or view your outage status through the Cass County Electric mobile app.

Our newly updated live outage viewer gives you options to change the underlying map, including satellite images and weather, and view a summary of outage information. The quickest way to see it is through the Cass County Electric mobile app.

Load live outage viewer

Predicted (orange): An estimated amount of people are out of power but not yet confirmed by our linecrews.

Verified (red): Our linecrews have confirmed the outage.

We send you text messages and email notifications for planned and unplanned outages, which is why it is vital that you keep an updated cell phone number and email address on file with us. To update your contact information or add additional information, sign in to the Cass County Electric mobile app or your online account.

Our goal is to keep our outage frequency and duration to a minimum while prioritizing the safety of our linecrews. Our engineering and operations team works diligently to maintain our equipment.

Outage viewer home screen
Changing map overlay on outage viewer
Outage summary
Outage viewer key
Previous Next
Back to Top

Contact Us

Address: 4100 32nd Ave. S. Fargo, ND 58104
Phone: 800-248-3292
Email: info@kwh.com

Office hours:
Monday-Friday
7:30 AM to 4:30 PM

Quick Links

  • Governance & Document Center
  • Co-op Connections Program
  • Capital Credits
  • Operation Round Up

We have an app for that!

Google Play Store
Apple App Store

Connect with us!

Cass County Electric Cooperative is an equal opportunity provider and employer.

©2021 Cass County Electric. All Rights Reserved.

  • Annual Meeting 2021
  • My Account
    • Paperless
    • Prepay
    • Autopay
    • Cass County Electric Mobile App
    • Understanding Your Bill
    • View & Pay Bill
  • Request Service
  • Programs & Services
    • Business Accounts
    • Contractor Information
    • Donations
    • Electric Vehicles
    • Energy Management Services
    • Heating Assistance
    • Interconnection of Generation Systems
    • Prairie Sun Community Solar
    • Operation Round Up
    • Scholarships
    • Youth Tour
  • Member Info
    • New member information
    • Holiday Lighting Contest
    • Outage Information
    • Capital Credits
    • Co-op Connections
    • Highline Notes & North Dakota Living
    • Grant - Rural Development Finance Corporation
    • Safety Blog
    • Call Before You Dig
    • Conservation
    • Home Energy Adventure
  • About Us
    • Careers
    • Contact Us
    • Board of Directors
    • Energy Sources & Environment
    • Governance & Document Center
    • Rates
  • COVID-19
    • COVID-19 Business Resources