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Media

 

Media Contacts

Jocelyn Hovland

Communications Manager
701-356-4526 
jhovland@kwh.com
 

Paul Matthys

VP of Member and Energy Services
701-356-4511
pmatthys@kwh.com

Kaitlyn Hartman 

Communications Cooordinator
701-356-4453
khartman@kwh.com

service area

About Us

Cass County Electric Cooperative (CCEC) is a member-owned electric cooperative. Our power distributor is Minnkota Power Cooperative (MPC), is a not-for-profit electric generation and transmission cooperative headquartered in Grand Forks, N.D. CCEC and MPC are part of the Midcontinent Independent System Operator (MISO) grid. Learn more by clicking the links below.

Cass County Electric Cooperative

Minnkota Power Cooperative

MISO (Midcontinent Independent System Operator)

American Customer Satisfaction Index (ACSI®)

Cass County Cooperative completed its bi-annual member-wide customer satisfaction survey, where over 3,000 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States1. For 2022, CCEC received an ACSI score of 84 out of a maximum 100. CCEC's score is higher than all 2021 investor-owned utility scores, and places CCEC 12 points higher than the average investor-owned utility score of 72 as well as 11 points higher than the average municipal utilities score of 73, per the industry ratings in the 2020 ACSI Utility Sector Report. For more information, please visit www.theasci.org.

 

1Surveys were administered by Cass County Electric Cooperative from June 2022 to September 2022 and modeled by ACSI LLC using the proprietary ACSI methodology. ACSI LLC did not regulate the survey administration or sample size. 'ACSI' is a registered trademark solely owned by American Customer Satisfaction Index LLC.

Corporate Identity Policy

Cass County Electric Cooperative's media policy is designed to ensure its logos, photos and images are used and referenced appropriately. The following are standards we request you follow when using our name, images, graphics and other resources.

  • We ask that reporters use our full name, Cass County Electric Cooperative, when making the first reference to our company.

  • You must obtain approval from Cass County Electric Cooperative's communications department before you use our logo, photos or images – they can be sent digitally upon request. We reserve the right to request all unauthorized uses of these items to be removed or changed at your expense.

  • Contractors, vendors and other business partners must request permission before using our name. They shall not use Cass County Electric Cooperative's logo or name in any promotional materials, advertisement or other communications without prior written consent from Cass County Electric Cooperative.

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Contact Us

Address: 4100 32nd Ave. S. Fargo, ND 58104
Phone: 701-356-4400 or 800-248-3292
Email: info@kwh.com

Office hours:
Monday-Friday
7:30 AM to 4:30 PM

Quick Links

  • Governance & Document Center
  • Co-op Connections Program
  • Capital Credits
  • Operation Round Up

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Cass County Electric Cooperative is an equal opportunity provider and employer.

Proud to be a 5-Star Co-op

©2023 Cass County Electric. All Rights Reserved.

  • Annual Meeting
  • Board Elections
  • My Account
    • Paperless
    • Prepay
    • Autopay
    • Levelized Budget Billing
    • Cass County Electric Mobile App
    • Understanding Your Bill
    • View & Pay Bill
    • Bill Credit
  • Request/Stop Service
  • Programs & Services
    • Business Accounts
    • Electric Vehicles
    • Contractor Information
    • Donations
    • Time of Day Rate
    • Heating Assistance
    • Off-Peak Program
    • Interconnection of Generation Systems
    • Prairie Sun Community Solar
    • Infinity Program
    • Operation Round Up
    • My Co-op Cares
  • Member Info
    • Capital Credits
    • Max Gen Resources
    • Outage Information
    • Highline Notes & North Dakota Living
    • Highline Notes Photo Submission
    • Conservation Blog
      • 101 ways to save
      • Energy Audit
    • Safety Blog
    • Recipe Blog
    • Co-op Connections
    • New Member Information
    • Call Before You Dig
    • Grant - Rural Development Finance Corporation
    • First Responder
  • Events
  • About Us
    • Contact Us
    • Governance & Document Center
    • Energy Sources & Environment
    • Rates
    • Media
    • Connect With Us
  • Youth & Ed
    • Kids Zone
    • Scholarships
    • Youth Tour
  • Co-op Careers