During these unprecedented times, it is our priority to protect the health and safety of our employees and consumer-members, Cass County Electric Cooperative has activated our emergency response plan to address the novel coronavirus outbreak-now known as COVID-19. Our commitment to our consumer-members has never been stronger. Cass County Electric will continue to monitor the COVID-19 pandemic and will follow recommendations from the State of North Dakota and federal authorities.
Employee COVID-19 Safety Measures
Safe Work Practices
At Cass County Electric Cooperative, the safety and wellbeing of our consumer-members, employees, and communities are at the forefront of everything we do. We acknowledge the fact that having others visit your home during this time can be concerning. As a result, we are doing everything we can to mitigate any risks associated with our presence in your home or workplace. Nevertheless, we understand that you depend on us to keep your home and business powered. If we must visit, we have implemented updated safe work practices and guidelines for our office staff, field technicians, and line crews to follow.
Based on recommendations from the Center for Disease Control, we have implemented the guidelines below. Until further notice, we need to keep any necessary home visits as brief and focused as possible, long enough to complete the work we are scheduled to complete. We ask that you read these items to ensure that we are mutually respectful while on your site.
We have implemented robust cleaning procedures for the following items so you can have confidence that we are minimizing the potential of transferring the COVID-19 virus to your home or business.
Tablets and cell phones
Tool sharing is discouraged; if tools need to be shared among employees, the tool will be disinfected after use.
Our team is required to wash their hands often with soap and water. We are also asking them to sanitize with alcohol-based sanitizer when hand washing is not possible.
As a precaution, our team has been asked not to shake hands at this time.
Employees were required to complete our COVID-19 safety training course.
Cooperative employees are limited to the minimum number of individuals needed to complete the job safely.
All employees are required to maintain a 6’ distance between themselves and others. This includes consumer-members, contractors, and subcontractors.
If two or more employees are dispatched to the same site, and it does not impede their safety, all employees are required to wear the following personal protective equipment (PPE) when coming into contact with the general public:
Face mask/covering (N95, arc-rated, disposable)
Gloves (appropriate for the work being done)
The PPE mentioned above is in addition to any PPE required based on the potential hazards of the scope of work to be performed.
Only two employees are allowed to ride in the same vehicle at any time.
At this time, we are encouraging members, outside vendors, and visitors to visit virtually or schedule an appointment to come to visit. To make payments download the Cass County Electric Mobile App. To set up appointments, please call (701) 356-4400.
Our employees are closely monitoring their health and following the state and CDC guidelines.
In the event there is any individual who is presenting symptoms or fears they have been exposed they must report their illness immediately to their supervisor and self-quarantine for 14 days.
Your Home or Business
If you or anyone in your home has traveled outside of the United States or to any of the designated hotspots within the United States in the last 14 days, please let us know, so we know if extra precautions need to be taken.
If you or any other members of your household have experienced any of the COVID-19 symptoms, please let us know so your appointment can be rescheduled.
Thank you for your cooperation over the coming weeks and months as we work to keep your family and our employees safe. We are committed to providing you with the reliable power that you expect. If you have any questions or concerns, please reach out to us at (701) 356-4400. We appreciate and value your membership, particularly during these uncertain times.
A: Cass County Electric Cooperative is taking steps now preparing in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel available such as line workers and member service representatives so that we can continue to provide the excellent service you expect from us. As a part of your community, and as a provider of an essential service, we are determined to continue delivering the reliable power you need while helping to protect the health and safety of our employees, neighbors, and everyone around us.
A: We’re implementing preventive measures to help keep our employees as safe as possible. Employees who interact with customers for programs may cancel or reschedule nonurgent appointments and services. When employees must be on-site, they have been directed not to shake hands, remain at least 6 feet away from other individuals, or to use virtual forms of communication where possible.
- Employees are eliminating business travel and discouraging personal travel.
- We are providing the needed tools for employees to work from home.
- Employees who test positive for COVID-19 or have been in contact with someone with a confirmed case are required to notify the company immediately.
A: There are many options to do business with Cass County Electric Cooperative.
We are discouraging members from visiting the office, instead use our online options to help you with your electric service account.
If you haven’t done so, sign up for your online account and download the Cass County Electric Mobile App today. Some of the features of the mobile app include:
- View and pay your bill
- View your electricity usage
- Make a payment
- Set up a recurring payment
- Securely save banking info for future payments
- Review your billing history
- Access account settings
Other ways to contact us:
Download our mobile app:
Call us toll-free: 1(800) 248-3292
Connect with us on social media!
Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
For more information:
- Sanford Health COVID-19- https://www.sanfordhealth.org/conditions-diseases/coronavirus-disease-2019-covid-19
- Sanford Health COVID-19 FAQ- https://www.sanfordhealth.org/-/media/org/files/conditions-diseases/covid-19/covid19-faqexternal31120.pdf
- Essentia Health COVID-19 Screening Available at No Cost- https://www.essentiahealth.org/coronavirus/
Centers for Disease Control
North Dakota Department of Health
North Dakota Cornavirus
City of Fargo