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2021 Stats

Stats

Why Paperless?
In 2021, CCEC added 2,469 accounts to the paperless billing program, reaching a year-end total of more than 21,668 members who have chosen the inbox over the mailbox. This saves CCEC and its members roughly $182,000 in printing and postage costs each year!

Capital Credits
Capital credits are your return on investment in the co-op. Allocations are primarily invested in construction projects until financial conditions allow them to be retired or returned in the form of a check or bill credit. 2021’s capital credit general retirement totaled $1.75 million, including credits for electricity used in 1998 and 1999, estate payments, and other miscellaneous retirements.

Operation Round Up
The Cass County Electric Cooperative Foundation celebrated another strong year of the Operation Round Up program. More than $212,000 was granted to 50 nonprofit organizations throughout the CCEC service area to make our communities better places to live.

Off-peak program
Our off-peak members save in the ballpark of $10 million annually by participating in the off-peak program. In addition, the off-peak program helps to shield the cooperative and its entire membership from purchasing power on the wholesale market, which can see extreme price swings during periods of high demand.

Member Accounts
Our member accounts team handled 44,902 incoming calls and 11,504 unique incoming account emails in 2021. In addition to helping callers with questions and concerns, the member accounts teams managed more than 16,660 service transfers and helped to establish service for 6,788 new members in 2021.

Underground Locates
CCEC received 23,699 requests for underground locates in 2021, representing 14% of all locate requests received by North Dakota One Call for the entire state. CCEC partners with a locating contractor to handle the majority of the locate requests, and in 2021 Locating Services Inc. (LSI) completed more than 72% of the requests in our territory. Our in-house locator or lineworkers fulfilled with the remaining 6,539 locate requests.

Prairie Sun Shines On
Prairie Sun Community Solar has been in operation since 2017. Since coming online, the array has generated more than 738 megawatt-hours of electricity—enough to power a TV for 213,902 days or nearly 5,681 computers for a year.

Reliability
When it comes to reliable electric service, 2021 proved to be one of the most years on record for CCEC members. Power was on for members system-wide for 99.991% of the year. With an aggressive maintenance program and continued investments in new tools and technology, we’ll strive to break our own reliability records time and again. The average CCEC member was out of power for 47 minutes in 2021.

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